- How does the free trial work?
When we say free, we mean free. No credit card, contract, or signature required. At the end of your 14-day trial, you can simply enter your credit card details to activate your PRO account and continue using all premium features. In case you decide not to continue using our service, your account will be automatically downgraded to the Basic plan and you’ll be able to use all the standard features with a team up to 3 people for free. You can upgrade to PRO at any time.
- Can I cancel anytime?
Sure! You can cancel, upgrade or downgrade your TrackingTime subscription at any time. No strings attached.
- How are users counted towards billing?
You only pay for users marked as active in your account and are free to archive and re-activate users at any time as you see fit. User fees are automatically prorated every time you add new users. Also, when you archive users all their data won’t be deleted from your account, so that you can still create timesheets and reports for them.
- What payment options does TrackingTime accept?
Monthly subscriptions are payable by international credit or debit cards (MasterCard, Visa, American Express, etc.). Annual subscriptions for larger teams can be paid via credit card, bank transfer, or check.
- Do you offer academic/non-profit pricing?
Yes, we do. We’re both proud and humbled by the many nonprofit and educational organizations around the world who work with TrackingTime. We want to make our platform as accessible as possible for everybody who is serious about productivity, specially to those amazing people who are committing their time to making our world a better place. Get in touch with us to receive your special offer!
- Do you offer a money-back guarantee?
Yes. If you aren't satisfied with TrackingTime, just let us know within the first 30 days and we will be happy to refund your money. However, please note that we don't offer refunds (full or partial) after 30 days of paying your first invoice.
- Is my data safe and secure?
We are committed to keeping your data secure and follow best practices to protect it. Please refer to our Knowledge Center to learn more about the security measures we take to do so.
- Can I export my data?
Yes, your data is yours. We provide several export options and always try to make it as easy as possible for you to export your account data.